AEP Energy Customer Service, Phone Number, Live Chat & Email Support

American Electric Power (AEP) is a major investor-owned electric utility in the United States of America. If you have any issue with AEP Energy and want to contact with them, there are different ways to get in touch with AEP Energy. You can find here AEP Energy Customer Service Phone number, Head Office Information, Business Hours and more information about AEP Energy.

Content Overview

AEP Energy Phone Numbers – 1-866-258-3782

Contact AEP Energy via phone is the best and easy way, you can directly contact the AEP Energy customer agent. Use below contact numbers of AEP Energy if you have any issue or problem with them.

This is the best customer service phone number that you can use. AEP Energy customer support is available Monday to Friday: 8:00 am to 7:00 pm and Saturday: 9:00 am to 1:00 pm.

AEP Energy Corporate Office

AEP Energy Head Office Contact Number

1 Riverside Plaza Columbus, 
OH 43215 United States

For any general inquiries, please contact AEP Energy head office number : 1-614-716-1000

AEP Energy Headquarters Executive Team

  • Nicholas K. Akins: Chairman, President and Chief Executive Officer
  • Lisa M. Barton: Executive Vice President – Utilities for American Electric Power
  • Paul Chodak III: Executive Vice President – Generation
  • David M. Feinberg: Executive Vice President, General Counsel and Secretary
  • Lana L. Hillebrand: Executive Vice President & Chief Administrative Officer, American Electric Power
  • Mark C. McCullough: Executive Vice President – AEP Transmission
  • Charles Patton: Executive Vice President – External Affairs, American Electric Power
  • Brian X. Tierney: Executive Vice President and Chief Financial Officer
  • Charles E. Zebula: Executive Vice President – Energy Supply

Business Hours of AEP Energy

Mon to Friday: 8:00 am – 7:00 pm
Saturday : 9:00 am – 1:00 pm
Sunday : Closed

AEP Energy Holiday Hours

AEP Energy will observe the following holidays during 2020. Their branch offices will be closed on these days; however, you can contact us at 1-800-255-7828; Monday to Friday: 8:00 am to 7:00 pm and Saturday: 9:00 am to 1:00 pm.

  • New Year’s Day – Wednesday, January 1, 2020
  • Good Friday – Friday, April 10, 2020
  • Saturday after Good Friday – April 11, 2020
  • Memorial Day – Monday, May 25, 2020
  • Independence Day – Friday, July 3, 2020
  • Saturday after Independence Day – July 4, 2020
  • Labor Day – Monday, September 7, 2020
  • Thanksgiving Day – Thursday, November 26, 2020
  • Day after Thanksgiving – Friday, November 27, 2020
  • Saturday after Thanksgiving – November 28, 2020
  • Christmas Eve – Thursday, December 24, 2020
  • Christmas Day – Friday, December 25, 2020
  • Saturday after Christmas – December 26, 2020
  • New Year’s Day 2020 – Friday, January 1, 2021

AEP Energy Non-Business Day Holiday

  • Saturday after Good Friday – April 11, 2020
  • Saturday after Independence Day – July 4, 2020
  • And Saturday after Thanksgiving – November 28, 2020
  • Saturday after Christmas – December 26, 2020

AEP Energy Account Information

You can see here step by step login guide, how to login in AEP Energy account and how to create account.

How to login in to AEP Energy Account

  • Go to their official website.
  • Click on My Account button on right side on top
  • If you have already AEP Energy account, you can login with your User Name and Password
  • If you are new in AEP Energy, please visit on Create Account

Forgot Password ? Username?

  • If you forgot your password or User ID, please visit their login page and click on Need help logging in? link.

If you have any additional questions, please contact one of their Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here.

How to make a Complaint to a AEP Energy

AEP Energy friendly Customer Care Teams are on-hand to resolve any issue you may have and you can make a complaint through any contact method.

Simply contact them via Customer service phone number at 1-866-258-3782.

Different ways to contact AEP Energy

AEP Energy Email Support

The AEP Energy does not provide email support facility to any questions or problem for service to visit on this page.

AEP Energy Mail Address

AEP Energy
PO Box 3489
Chicago, IL 60654

AEP Energy Live Chat Support

The AEP Energy provide live chat support that can provide instant answers to many of your everyday questions about your AEP Energy accounts. AEP Energy live chat support are available 8 AM-7 PM EST Monday through Friday.

AEP Energy Social Media Support

For small issues, Try using social media to contact AEP Energy.

AEP Energy Facebook Support
AEP Energy Twitter Support
Youtube Channel of AEP Energy
AEP Energy Instagram

About AEP Energy

AEP ranks among the nation’s largest generators of electricity, owning nearly 38,000 megawatts of generating capacity in the U.S. AEP also owns the nation’s largest electricity transmission system, a nearly 39,000-mile (63,000 km) network that includes 765 kilovolt ultra-high voltage transmission lines, more than all other U.S. transmission systems combined.


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