Air China Customer Service – Phone Number, Live Chat & Email Support

Air China is an airlines and one of the “Big Three” airlines of the People’s Republic of China. The company flies to 43 countries (regions) and 187 cities, including 65 international, 3 regional, and 119 domestic cities. If you want to contact Air China customer service department? There are different ways to contact Air China customer service department.

You can reach out Air China via phone, email, live chat, contact form and social media. Here you can find Air China Customer Service Phone number, Head Office Information, How to Contact Air China via Email, Business Hours and more information about Air China.

Content Overview

Air China Phone Number – 1 (800) 882-8122

Contact Air China by phone is the best and easy way. You can contact them via Air China toll free number. Use below contact numbers of Air China if you have any issue or problem with their services like reservation, cancel booking, change booking, cancel flight, missing bag, make a payment, and more.

More contact number’s of Air China – Americas Offices Contact Number

  • Houston Sales Office: +1-832-831-8676
  • Houston Airport Office: +1-281-233-3695
  • Los Angeles Sales Offices: +1-800-882-8122 / +1-310-335-0088
  • Los Angeles Airport Office: +1-310-215-1188
  • New York Sales Offices: +1-800-882-8122
  • New York Airport Office: +1-718-751-2263 / +1-718-751-2269
  • Newark Airport Office: +1-973-799-0130
  • San Francisco Sales Office: +1-800-882-8122 / +1-650-876-1000
  • San Francisco Airport Office: +1-650-877-0750
  • Washington DC Sales Office: +1-800-882-8122 / +1-703-992-9499
  • Washington DC Airport Office: +1-703-572-2040
  • Sao Paulo Sales Office: +55-11-3186-8888

Air China Corporate Office

Corporate Head office address: 150 E 52nd St, New York, NY 10022
Contact Air China head office via phone: (212) 371-9898

Air China Headquarters Executive Team

  • Mr. Cai Jianjiang: President of the Company and an executive Director
  • Mr. Fan Cheng: Vice President of the Company and an executive Director

Business Hours of Air China

Mon to Friday: 06:00 – 09:00
07:30-16:00 Saturday, Sunday and public holidays

Air China Holiday Hours

What time does Air China close?

Public Holidays

New Year’s Day
Memorial Day
Labor Day
Independence Day
Martin Luther King, Jr. Day
Thanksgiving Day
Christmas Day

Air China Account Information

You can see here step by step login guide, how to login in Air China account and how to create account.

How to login in to Air China Account

  • First visit their official website
  • Click on Login button on right side on top
  • If you have already Air China account, you can login with your Login ID (phoenix No) and password
  • If you are new in Air China, please click on Register Button

Forgot Card Number?

If you forgot your password, please visit their login page and click on Forgot Card Number? link.

Benefits of Air China Account

  • Book Ticket
  • Change Details
  • Cancel Booking
  • Request for Refund

How to make a Complaint to a Air China

Air China friendly Customer Care Teams are on-hand to resolve any issue you may have and you can make a complaint through any contact method.

Simply contact them via Customer service phone number at 1 (800) 882-8122.

Contact information for passenger complaints:

E-mail address:

Mailing address: Customer Relationship Center, Product Service Department, Air China Limited, Suite 4004, 4th Floor, No. 16 Tianzhu West Road, Tianzhu Airport Economic Development Zone, Beijing, 101312, P.R. China

Complaint Telephone/Fax: (+86-10) 95583 | (+86-10) 64595832

Business Hours: 24 hours a day, seven days a week

When you call or write us an email, please use only the Chinese and English languages.

Different ways to contact Air China

Contact Air China Through Email

Air China Email can be a good way to communicate with customer service department. You can send an email using Air China customer service email at

Air China Live Chat Support

The Air China does n’t offer their customer to contact via live chat, but you can also connect via their customer care number, social media, email and contact form.

Air China Social Media Support

For small issues, Try using social media to contact Air China.

Air China Facebook
Air China Twitter

About Air China

Air China is an airlines and one of the “Big Three” airlines of the People’s Republic of China. The company flies to 43 countries (regions) and 187 cities, including 65 international, 3 regional, and 119 domestic cities. Air China began offering free Wi-Fi internet service on board its aircraft on 15 November 2011, making it the first Chinese carrier to offer this service.

Air China Faqs

How can a ticket be purchased online?

On the homepage of the Air China website, there is a flight booking feature. Please fill in the information for your desired flight and follow the booking pages to complete your booking. On the last page, you will need to input your payment details. Once the payment is completed, the ticket will be issued and you will receive an email confirmation sent to the email address you supplied during the booking. If you encounter any problems during the booking process, please contact the Air China office nearest to you or Air China Call Center.

How do I make changes to Air China ticket?

If you would like to change the flight route, the date of the flight or the class of service, please contact Air China as soon as possible. Changes will be made depending on the type of ticket that was purchased and the seat availability. According to ticket regulations, you may be required to pay an additional fee for any ticket changes.

Does Air China do refunds?

Passengers can apply for refunds through the original channels where they purchased the tickets. Tickets purchased through the Air China website, app or WeChat applet can be directly refunded in the original order.

What is Air China validity?

The validity period of a fixed time ticket (scheduled flight) is calculated from the date after the commencement of travel. For all unused tickets, the validity period is one year from the date of issuance.

How do I check my Air China flight?

For domestic flights, please check in online from 20:00 two days before departure to 1 hour before departure. For international flights, please check in online 36 hours before departure until 3 hours before departure. You cannot cancel your online check-in 3 hours or less before departure.


Also Read: Wish Customer Service

Leave a Reply

Your email address will not be published. Required fields are marked *